SAP CRM

OVERVIEW (Introduction)
• CRM Overview
• SD And CRM Overview Integration
MASTER DATA
• ORG Management
• Business Partners
• Business partners Hierarchies
• Products
• Products Hierarchies
• Territory Management
• Actions
3) BASIC FUNCTIONS
• Partner Determination
Pricing Fundamentals
4) MODULES
• Sales
• Marketing
• Trade Promotion Management
• Lead Management
• Opportunity Management
• Activity Management
• ICEY Figure Planning
• Account Planning
• Promotion Planning
5) CIC
Customer Interaction Center
GPSINFOTECH
6) PROJECT
CRM – TPM
7) TICKETS
Supporting Tickets
8) TOOL
• Solution Manager Tool